Our return policy is simple
and straightforward:

60 days — no questions asked.

We’ll even pay for all shipping on domestic returns and exchanges. International customs requirements unfortunately don’t let us provide prepaid shipping labels for our international customers, but we will gladly pay for the outbound shipping on international exchanges. UPS now offers the option for all of our returns to be Carbon Neutral – so rest assured that we are doing our part to offset the carbon emissions associated with the transportation of your shipment! To proceed with your return or exchange simply email us at hi@bobafamily.com and we’ll take care of the rest. Please be advised, if you purchase your Boba Inc. product from a retail partner, you are subject to their return policy and procedures. We value your business and support and we’ll do anything we can to make sure you and your baby are completely satisfied with your carrier. If you have any questions, feel free to call us toll free at 1.888.567.9727 or email us at hi@bobafamily.com . Happy Journeys!