by Heatheron February 27,2012 in Behind the ScenesFamily Journey

Boba Customer Service Policies Image
What I love most about working for Boba as a company is their amazing commitment to excellent, generous service. I don’t work in the customer service department, but staying keyed in to all of our fans on social media often reaffirms what I already know about the Boba team and Boba’s company policies: they rock.
Here are a few things you may not know about the customer service this family-centered company offers you before and after your purchase:
  • Free Domestic (U.S.) Shipping
  • Same-day shipping before 5 (EST)
  • 60-day no-questions-asked return policy
  • Free domestic return shipping
  • LivePerson chat available 10 am – 4 pm MST every week day
  • Responsive @Boba_Support and @Boba on Twitter Monday – Friday
  • Strong email and phone support every week day
  • Engaged Facebook community and support guidance
  • Detailed online instructional videos and how-to information

“I am blown away with your incredible customer service. You really stand behind your product. I purchased the Boba from a locally owned store. I have already e-mailed them so they could also share how great you guys are. It is hard to find people that really stand behind their product now days. I am truly grateful.”     - Lori

“The customer service has been outstanding from this company. I would definitely recommend both the product and the company to anyone.”     - Siobhan

“I was updated to overnight shipping -for free – and I want to thank you. About 12:30pm today I got the Boba and I’m so excited to start using it. Perhaps it was a small adjustment on your end, but as the daughter of a business owner, and wife of a very new business owner… I realize things cost and someone has to pay. So, thank you Boba, for paying to send the carrier so quickly. How kind!”     -Mollie

Got a Boba Customer Service story to share? We’d love to read about it here in the comments, in tweets to @Boba, on our Facebook Page, or in the sky over our Boulder offices (all trick-biplane-like).
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